Webinar: The 9 Essential Building Blocks for Successful ITSM Process Management

There is a lot of excitement brewing over PDC’s integratedITSM™ designation scheme! Why? Because the courses address many of the gaps missing from other ITSM frameworks. Pink Elephant is offering all the certification courses in the scheme, which includes six designations.

Join Matt for this webinar, which will include an overview and explanation of the nine very specific components/building blocks that must be considered for the successful management of every ITSM process. The overview is taken from content that is part of integratedITSM™ Essentials, one of PDC’s designation scheme certification courses.

The webinar will also provide an overview of the designations and a brief explanation of The integratedITSM™ System and the three very specific levels of integration that IT organizations should consider in order to achieve optimal business value.

With close to 30 years in the IT industry, Matthew’s IT service management knowledge and implementation experience includes real-world roles as a senior IT operations director as well as a principal consultant who has helped a multitude of CIOs and organizations with process improvement initiatives.