Date: Thursday, July 18, 2024
Time: 12:00pm New York | 5:00pm London

This one-hour webinar will include content taken from Pink Elephant’s highly-rated certification course, integratedITSM™ Essentials.

The webinar agenda includes:

• A look at what IT service management is and how it enables business value
• A review of what a 'process' is and its components
• An overview of the nine processes included in the course
• A discussion about what 'process management' is and a review of what the nine building blocks for effectively establishing and managing processes are: 1) Purpose/objectives; 2) Policies; 3) Terms and definitions; 4) Input/outputs; 5) Activities/throughputs; 6) Roles and responsibilities; 7) KPIs; 8) Process/capability integration; 9) Technology
• An example walk-through discussion of change management and the nine components above, taken from the course

Gain insight into the certification course and learn from one of the world’s foremost IT service management consultants and experts. Matthew has close to 30 years of industry experience and is a veteran of a multitude of ITSM implementations and improvement initiatives. Matthew has also held a senior management position managing an IT support center.