Webinars


Troy’s Secret Lean IT Strategies for Improving ITSM Performance

Matthew Bowles

Troy DuMoulin

Vice President, Research and Development
Pink Elephant

Date: Thursday, May 30, 2024
Time: 12:00pm New York | 5:00pm London

Troy is one of the world’s foremost and respected IT service management experts and a Lean IT author.

Lean thinking and practice have significantly influenced all modern IT management frameworks, making it a crucial factor in enabling integrated IT service management. Originally derived from the manufacturing industry, these principles have been successfully applied to all industries to support prioritized waste elimination, continuous improvement, and focused value creation.

However, while many IT management models endorse continuous improvement, Lean also offers specific approaches and practical techniques. One example of this is the kaizen event that includes the activity of value stream mapping. While value stream mapping is a popular way to visualize and identify improvement opportunities, it is best applied within the context of a holistic problem-solving process. Lean/Six Sigma Kaizen events consist of five phases starting with a problem statement and progressing toward embedded improvement implementation.

Join Troy in this informative webinar where he will position and share Lean continuous improvement techniques such as:

  • Enabling integratedITSM™ with Lean best practices
  • Applying Lean principles for effective problem-solving
  • Following the full DMAIC process for sustainable improvement
  • Value stream mapping and targeted process improvement

Effectively using these related techniques can help organizations establish and sustain improvements to streamline operations, minimize unnecessary complexity, and elevate customer satisfaction to new heights.

This overview is taken from the content that is part of Pink’s certification course, Lean IT Essentials, and is part of PDC’s integratedITSM™ designation scheme.





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