Configuration Management Specialist
/en-CA/Course/Configuration-Management-Specialist
This two-day certification course goes beyond ITSM theory related to service configuration management, and takes a deep dive into the design, deployment, and ma...
Establishing and Leading High-Performing Service Teams
/en-CA/Course/Establishing-Leading-High-Performing-Service-Teams
/en-CA/Course/integrated-it-service-management-essentials
This course provides IT professionals with the knowledge required to understand IT service management as a quality system, and for ensuring IT services are prov...
Problem Management: Root Cause Analysis Specialist
/en-CA/Course/Problem-Management-Root-Cause-Analysis
This interactive workshop will provide you with a practical, structured approach to applying established root cause analysis principles and techniques in order ...
/en-CA/Course/Service-Catalog-Specialist
This course focuses on the practical aspects of applying ITSM best practices for Service Catalog Management and focuses on explaining how to plan for, design, b...