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IT Business Leader

The 2-day IT Business Leader certification course focuses on the integration of IT organizations with other business areas through Integrated IT Service Managem...

Why Leaders Need to Understand the Kübler-Ross Change Curve

Most of us – and our organizations – have been impacted on many levels by the recent changes brought about by the COVID-19 pandemic.

How to Become An Effective IT Business Leader

Troy’s Secret Lean IT Strategies for Improving ITSM Performance

Troy’s Secret Strategies for IT Success through the Service Catalog