Spotlight: Problem Management – Root Cause Analysis Specialist Certification Course

Learn how to the techniques to help you identify errors and eliminate the root cause of problems

Burlington, ON – May 4, 2020 – The following is an excerpt from a blog posted today. To read the entire post, click here.

Problems are the bane of the IT profession at the best of times. Today, when organizations are experiencing business-not-as-usual – with IT teams working with less available time and/or resources – crippling outages and ongoing problems can have an even greater negative impact on productivity, service delivery, and the bottom line.

At times like this, it is more important than ever to rely on an IT specialist who has the knowledge, skills, and techniques to drill down and thoroughly investigate and diagnose the source – the root cause – of recurring incidents, problems, and service interruptions.

That’s why we developed our one-of-a-kind Problem Management: Root Cause Analysis Specialist certification course.

This interactive workshop – led by a live instructor during either a virtual public class or a virtual team class exclusive to your organization – builds upon ITIL®’s guidance by explaining how to determine the root cause of incidents and problems by using a variety of proven methods.

To read the rest of this news item, which appears as a blog posted today, click here.

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