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ITIL v3 Managing Across The Lifecycle

This course prepares you for the exam leading to the ITIL Certificate: Managing Across the Lifecycle. It is the final module leading to the "ITIL Expert" certification.


COURSE OVERVIEW

Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.

Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

LEARNING OUTCOMES

Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:

  • Introduction to IT Service Management (ITSM) Business and Managerial Issues
    Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, the relationship between Business and IT, and how to achieve business value
  • Management of Strategic Change
    Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
  • Risk Management
    Identification, evaluation, analysis, correction and control of internal and external risks. Understanding Organizational Challenges
  • Managing the Planning and Implementation of ITSM
    Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition
    Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
  • Understanding Organizational Challenges
    Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
    Knowledge management and security of information
  • Service Assessment
    Service measuring and reporting, monitoring, benchmarking and assessing achievements
    Corrective action and Improvements from a Business Perspective
  • Understanding Complementary Industry Guidance
    Understand the value of and distinguish between the complementary practices and how they support ITIL initiatives
WHO SHOULD ATTEND?

  • Individuals who have attained the ITIL Foundations Certificate in ITSM and who wish to attain the ITIL Expert certification in ITSM, for which this qualification is the final mandatory module
  • Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization
  • IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
  • Individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
PREREQUISITES

Candidates wishing to be trained and examined for this qualification must already have acquired two (2) credits from the ITIL Foundation certificate and, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, for a total of at least 17 credits.

EXAM & CERTIFICATION

  • This course prepares you for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. A 120-minute exam – administered by PeopleCert® – consisting of 10 multiple choice, scenario-based, gradient scored questions.
  • You must attain a mark of 70% to pass the exam and gain five credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system
  • You will attain 32 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online:
    • Take the course at any time in your web browser at your own pace.
  • Public (Open Enrollment):
    • Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.
    • Web-Based: On specific dates throughout the year; hosted live online with our expert instructor.
  • In-House (On-Site):
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.

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Course Summary

Duration (Public / In-House):
4 Days

Formats Offered:
Self-Paced Online

Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

Purchase Course
Course Dates for ITIL v3 Managing Across The Lifecycle
How
When
Where
Course Fee
Self-Paced Online
Self-Paced
Anytime
Anywhere
USD 729.00
Public Dates - Virtual Classroom
Virtual
Mar 18-22, 2019
Web-Based
USD 2,495.00
Public Dates - Virtual Classroom
Virtual
Jun 17-21, 2019
Web-Based
USD 2,495.00