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Search Results for "ITIL ITSM"

Configuration Management Specialist

This two-day certification course goes beyond ITSM theory related to service configuration management, and takes a deep dive into the design, deployment, and ma...

The Integrated Service Management Experience: MarsLander®

Learn about ITSM during this simulation that involves working within the team responsible for managing a mission to land on Mars and collect valuable data for r...

IT Business Leader

The 2-day IT Business Leader certification course focuses on the integration of IT organizations with other business areas through Integrated ITSM™.

IT Performance & Improvement Management

This two-day certification course equips individuals with the necessary knowledge to assess and improve the performance of IT Service Management (ITSM) processe...

ITSM In Action: Apollo 13

What really is a “process”? Learn how to apply IT Service Management (ITSM) processes to a real-life situation using the historical events involved in the “succ...