Upcoming Webinars

ITIL 4: What’s New & What You Need to Know

Troy DuMoulin – Pink Elephant
Troy DuMoulin

VP, Research & Development, Pink Elephant

ITIL 4 Architect & Major Contributor

Date: 15 March 2019
Time: 10:00AM SGT

Pink leads the way, again!

Pink Elephant is the world’s leading and most respected ITIL training organization! Join us for this very informative live session about what’s new with ITIL 4.

Core to ITIL v3 was a set of 26 processes and functions arranged in a Service Lifecycle consisting of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

ITIL 4 has taken a different approach, with a Service Value System (SVS) that demonstrates how opportunity/demand is turned into business value. It consists of a set of 7 guiding principles, governance, service value chain activities, 4 business dimensions, a set of 34 practices (not processes!), and continual improvement.

Troy has played a leading role in the creation of ITIL 4. He is on the global architect team and an integral part of the changes.

Don’t miss your chance to interact live with one of the world’s leading ITIL authorities and experts!

At the end of the live webinar there will be a lucky draw to win a FREE ITIL 4 course!

ITIL v3 & ITIL 4 – So Happy Together?

George Spalding – Pink Elephant
George Spalding

Executive Vice President, Pink Elephant

Date: 28 March 2019
Time: 10:00AM SGT

This webinar will be presented live, Thursday, 28 March at 10:00am Singapore/Kuala Lumpur time.

ITIL 4 has officially been launched, but there are still many questions surrounding it’s release, and the direction it’s headed. George has the answers!

Join George for this informative webinar on the specific differences between ITIL v3 and ITIL 4 and why BOTH are still highly relevant to your organisation. He will also tackle the tough questions you have about how to manage the next year when both versions are at play. George will also touch on what you can expect from the remainder of ITIL 4 courses scheduled to be introduced in late 2019 and how you can “bridge” your ITIL v3 and ITIL 4 certifications.