Upcoming Webinars



Release, Deployment, and Change Control According to ITIL 4 – OH MY!

Gary Case – Pink Elephant
Gary Case

Principal Consultant, Pink Elephant

Date: Monday, July 29, 2019
Time: 12:00pm New York | 5:00pm London | 12:00am Singapore

This webinar will focus on three key practices within ITIL 4: Release Management, Deployment Management, and Change Control. These practices are critical to the successful execution of the six interconnected activities within the ITIL 4 service value chain (SVC). The SVC is a flexible operating model that takes demand (also known as opportunities) and facilitates value realization to a consumer through the provision of services. ITIL 4 has provided new practices to support Lean, Agile, and DevOps as part of value creation, which are found in the Design and Transition and Obtain or Build activities of the SVC.

Join this webinar to learn about the difference between Release Management and Deployment Management as well as how Change Control plays an increasingly important role across some of the key activities within the SVC.

You will learn:

  • How ITIL 4’s repurposing of Release Management and Deployment Management better drives business value
  • About the new role Change Control plays in ITIL 4
  • What Gary thinks the future of digital transformation holds for Change Control