Are YOU a motivated, energetic sales professional with a talent for connecting with B2B customers? Have you worked with monthly revenue targets of $30,000 or more? If yes, we have an exciting position at Pink Elephant for you!
Privately owned and headquartered in Burlington, Ontario, PINK ELEPHANT is a global leader in providing IT Service Management consulting, education and conferences. And we are proud to be celebrating over 40 years as a highly respected pioneer in our field.
Working in-office at our Burlington location, we are looking for an exceptional Inside Sales Representative/Customer Service to join our Sales team. The incumbent will sell training services (courses) with minor secondary duties that include answering inbound calls/web chats, some processing of customer orders, and finding solutions to customer problems in a timely manner. We offer a very competitive base salary with unlimited commission, benefits, generous time off AND exciting advancement opportunities.
YOU WILL…
- Consistently achieve or exceed monthly sales targets by converting qualified leads to sales by proactively promoting our education courses, services and special events through outbound calls
- Generate new leads by contacting organizations within a defined territory
- Participate in targeted campaigns/promotions to increase sales
- Prepares weekly call plans for lead generation and outbound telesales that involve mainly “warm” customers. Some cold calling is required
- Negotiates special prices and conditions with customers as per established criteria as needed
- Accurately record sales activities and follow-up actions in our CRM database
- Prepares and maintains account plans demonstrating ability to understand particulars of accounts, revenue projections and related key business issues
- Answers inbound calls promptly and professionally, listens attentively to customers, understands and fulfils their needs in a timely manner
- Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards
- Conducts post training follow up calls to gather and report on customer feedback; promotes additional products to generate incremental sales
- Maintains in-depth and up-to-date product knowledge on numerous products/services
YOU HAVE…
- Post-secondary education or equivalent education/experience
- 3+ years of prior work experience in B2B telesales/inside sales experience, preferably in a solution sales environment (education/consulting services)
- Perseverance and an ability to overcome objections to achieve sales targets
- Must have well developed customer skills and be customer service driven
- Excellent communication skills including written and spoken skills
- Exceptional phone manner with strong listening skills, and ability to influence others
- Above average critical thinking skills with demonstrated ability to grasp many different business concepts
- Accurate data entry skills coupled with previous CRM database experience (knowledge of MS Dynamics an asset)
- Proficient level of knowledge and experience with MS Office (Word, Excel, Outlook)
- The ability to learn about our products and services to promote them to our customers
- Superior organizational and time management skills with attention to details and the ability to manage multiple priorities
- Strong interpersonal skills and the ability to work well within a professional and business environment
WE OFFER...
- A competitive base salary plus a monthly sales incentive (uncapped) for achieving and exceeding sales targets
- Opportunity to progress to more senior roles
- Enhanced paid days off in addition to vacation time
- Health/Dental benefits plus a company sponsored RRSP
- Continuing education reimbursement
- Wellness programs including discounted fitness club memberships
- Weekly Treat Days
- A dynamic, entrepreneurial small office environment
- An interesting, collaborative, and challenging work experience
- Opportunity to earn IT and business certifications (e.g. ITIL; Change Management, Lean IT, etc.)
INTERESTED?
Check out our website to learn why we are excited about what we do. Then, forward your resume and cover letter to talent@pinkelephant.com.
Due to the volume of applications, we can only respond to those individuals who are selected for an interview. No agencies please. Pink Elephant welcomes applications from people with disabilities. Please contact talent@pinkelephant.com if you require accommodation during the recruitment process.