Defining & Governing Enterprise IT To Deliver Business Value

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This course provides IT leaders with an end-to-end business view of the principles, processes and roles required to establish an IT organization and operation t...

ITIL® 4 Specialist – Create, Deliver & Support

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This ITIL 4 advance course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ and delivery of...

ITIL® 4 Specialist – Drive Stakeholder Value

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This ITIL 4 advance course provides guidance on how to create business value through well-managed IT-enabled services and strong internal and external stakehold...

ITIL® 4 Specialist - High Velocity IT

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This ITIL 4 advance course encompasses the ways in which organizations and digital operating models function in high–velocity environments, with a focus on the ...

Problem Management: Root Cause Analysis Specialist

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This interactive workshop will provide you with a practical, structured approach to applying established root cause analysis principles and techniques in order ...