Another First! Pink Elephant Announces Industry’s First Root Cause Analysis Certification Course

This is a one-of-a-kind interactive certification course

Burlington, ON – August 21, 2019 – Pink Elephant is pleased to announce a uniquely interactive Problem Management: Root Cause Analysis Specialist certification course.

The consequences of IT service downtime can be significant to an organization – losses in productivity, delays, and missed opportunities. These issues often translate into substantial decreases in revenue and/or increases in expenses. The outages and downtimes can also damage the organization’s reputation. Ultimately, the organization’s bottom line is often negatively impacted.

This dynamic certification course was designed as an interactive workshop. It provides a practical, structured approach to applying established root cause analysis principles and techniques to identify the sources of recurring incidents and service downtimes. The hands-on workshop builds on ITIL® guidance from its problem management’s problem investigation and diagnosis activity.

“Upon completing the course, Root Cause Analysis Specialist participants can immediately implement the practical learnings back at work, which will increase the efficiency and effectiveness of both their incident and problem management,” says Pink Elephant CEO Fatima Cabral. “We’re very proud to show our pioneering spirit once again to deliver this innovative and what is quickly becoming one of our most popular new courses.”

The Problem Management: Root Cause Analysis Specialist certification course features instructor-led discussions, case studies, practical examples, and group exercises.

The course’s curriculum improves the ability to correctly and competently identify root causes through understanding:

Find out more about our new Problem Management: Root Cause Analysis Specialist certification course, or register for this and other Pink Elephant courses by, visiting, or contact 1-888-273-PINK or

About Pink Elephant

We Lead The Way! A premier global training, consulting, and conference service provider, Pink Elephant has an undisputed reputation for leading the way. We’re proud of our pioneering and innovative spirit, which has enabled us to introduce and spearhead many revolutionary concepts and programs since our inception 40 years ago.

To learn more about Pink Elephant and our full portfolio of training, consulting and special events, visit

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Mehreen Hasan
Marketing Department
Pink Elephant
Phone: 905-331-5060
Toll Free: 1-888-273-7465