ITIL 4 Virtual Team Training - A Case Study

How a forward-thinking IT manager handled his team during the work-from-home call-to-action

Burlington, ON – April 9, 2020 – The following is an excerpt from a blog posted today. To read the entire post, click here.

A few weeks ago, an IT director from a US, DC-based government agency called Pink to help set their training needs into motion. Given the critical nature of disaster preparedness for all government organizations, it was natural that the agency had a comprehensive disaster recovery program (DRP) in place. Within a very short time of the work-at-home mandate, the IT director was able to mobilize his team and get them up and running remotely, almost overnight.

Having just recently taken Pink’s ITIL Managing Professional (MP) transition course himself, the IT director, who was looking to keep his team motivated and ensure they were being utilized in the most effective and productive way possible, reached out to Pink to discuss options for personal development and team training during this highly disruptive period of time.

To read the rest of this news item, which appears as a blog posted today, click here.

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