ITIL^® 4 Foundation

When it comes to ITIL and IT service management, Pink continues to lead the way – after 30 years and four versions of ITIL, we’re still the one everyone looks to first.

Over the years, NO OTHER organization has been as deeply entrenched and influential in ITIL as Pink. Having played many major and key roles in the development of ITIL since its inception in the late ‘80s, and more recently ITIL 4, we are The ITIL Experts! Look no further than Pink Elephant for your ITIL training and certification.

ITIL 4 CERTIFICATION PROGRAM

ITIL 4 Foundation is a mandatory requirement for all other courses.

To read course descriptions and to check availability for other courses in the ITIL 4 certification scheme, click here.

ITIL 4 FOUNDATION COURSE OVERVIEW

This two-day course is the first step in your ITIL certification journey and prepares you for the examination leading to the Foundation certificate in IT service management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service management through a service value system (SVS).

For those still engaged with ITIL v3, you may ask: what’s the difference between ITIL v3 and ITIL 4? Good question.

In a nutshell, ITIL v3 describes service management around 26 processes and functions that are part of a continuous process of five life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 4 takes you through a more evolved view of a service value system (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and integrates concepts from methodologies such as Lean IT, Agile, and DevOps. ITIL 4 also aims to help businesses navigate the new technological era of digital services.

To help you to further understand the differences between ITIL v3 and ITIL 4, read this very informative white paper.

At the end of the course, Pink’s attendees will have received content-rich and very comprehensive materials and explanations that include:

• A review of ITIL 4’s service value system model and its business relevance.
• A description and review of ITIL 4’s seven guiding principles.
• An explanation of ITIL 4’s service value chain and its significance in enabling strong IT business alignment.
• A review of the four dimensions of service management.
• A description of the 34 ITIL 4 practices, with a primary focus on 18 of these.
• Several high level and key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

WHO SHOULD ATTEND?

The ITIL 4 Foundation certification course is designed for anyone working in IT and looking for the most up to date IT service management education, as well as an understanding of how to provide business value in the digital era. It is also a must have for anyone who is looking to upgrade their ITIL v3 certification and knowledge.

PREREQUISITES

There are no mandatory prerequisites.

EXAM & CERTIFICATION

• All methods of delivering this course include the exam in the fee.
• This course prepares participants for the examination leading to the Foundation certificate in IT service management. The exam is 60 minutes in duration, includes 40 multiple-choice questions, and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
• A passing mark of 65% is required to receive your certificate.
• An exam review is included in the course to help prepare attendees for the final exam.
• After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance is available upon request.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.