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ITIL v3 Service Transition

For managers seeking to gain an understanding of how to consistently manage change, and the introduction, transfer and decommissioning deployment of new or chan...

ITSM In Action: Apollo 13

What really is a “process”? Learn how to apply ITIL® and IT Service Management (ITSM) processes to a real life situation using the historical events involved in...

Project Management Boot Camp

This five-day certification Boot Camp combines the three-day Project Management Foundation and two-day Project Management Practitioner courses leading to PRINCE...