/en-CA/Course/integrated-it-service-management-essentials
This course provides IT professionals with the knowledge required to understand IT service management as a quality system, and for ensuring IT services are prov...
Problem Management: Root Cause Analysis Specialist
/en-CA/Course/Problem-Management-Root-Cause-Analysis
This interactive workshop will provide you with a practical, structured approach to applying established root cause analysis principles and techniques in order ...
Spotlight: The Service Catalog Specialist Certification Course
/en-CA/News/Spotlight-Service-Catalog-Specialist-Course
A comprehensive service catalog plays a crucial role in IT service delivery because it is the central source of trusted and consistent information on all the ag...
/en-CA/Products/PinkREADY
PinkREADY is a transformation program, risk identification, and mitigation planning service that enables customers to realize the promised benefits of their pro...