Smart Kits

Welcome to Smart Kits, Pink Elephant’s approach to sharing expert guidance – helping to translate knowledge into results. Each of our Smart Kits contain valuable resources to start, improve, or optimize your IT and business projects and are designed to provide you with process-specific guidance.

Is your focus on implementing problem management? You can get a Smart Kit that will give you guidance on how to do that.

Is your focus on implementing a service catalog? You can get a Smart Kit that concentrates only on that, too!

Is your focus on implementing something else? We may have that too! There are many to choose from. Look at the list below or visit My Pink for a complete list of all Smart Kits available.

A Smart Kit is a customized online resource – a “consultant in a box” that contains guidance for a specific process or subject area. There are several Smart Kits to choose from and the exact guidance included varies from Smart Kit to Smart Kit depending on the subject, but generally speaking each one includes:

Three Month Subscription

When purchased, you are given access to all the online how-to documents in your Smart Kit for three months, for one user. Near the end of your subscription, there is an opportunity to renew. You will receive a reminder notice from our customer service center.

How to Get a Smart Kit

It’s easy! Look through the subjects available, below. Then, go to the end of the page to the Shopping Cart and click on “Add to Cart” next to the Smart Kit you want to purchase. After that, you will get instructions for the next steps on how to access your documents.

More Great Things about Smart Kits

Smart Kits Available

To review a listing of all the documents and tools available for each Smart Kit, you can access My Pink for a preview. Or, watch the video on this page for more details, including a demo.

Smart Kit	Description
Getting Started With ITSM	Learn how to ‘eat the elephant one bite at a time’! Implementing best practices can be a daunting task. You need to get it right from the beginning. This kit helps you determine where to start and how to adopt a fit-for-purpose approach.
Prepare For Organizational Change	Many companies forget to address the people side of change and hear a loud collective groan every time a ‘change’ is introduced. Organizational Change Management is required to effectively support a transformation within your organization. This kit provides direction for how to successfully adopt new business processes. Read Less Read More
Kick Start Your ITAM Process	If financial tracking and compliance with licensing for hardware and software assets is keeping you up at night, no need to continue losing sleep! This kit provides the key building blocks needed to accelerate your design or improve your IT Asset Management (ITAM) process.
Embedding A CSI Practice	As a critical part of the overall Service Lifecycle, ensuring that service, process and IT organizational improvements are defined and monitored is imperative. This kit provides you the right steps, activities and tools to build your Continual Service Improvement (CSI) process.
Supplier Management Implementation	Without proper integration of suppliers’ services, commitments can be missed resulting in poor customer service. This kit enables you to rapidly define and implement an effective Supplier Management process based on best practices.
Service Quality Improvement	The ability to efficiently recover from a service disruption, or pro-actively plan a more stable environment, helps boost customer satisfaction levels. This kit ensures you have appropriate capabilities with Incident and Problem Management and the proper monitoring controls through Event Management. Read Less Read More
Establishing Service Catalogs & SLAs	Defining and managing services is vital to a Service Management implementation. This kit provides the tools, direction and approach to effectively manage services and Service Level Agreements (SLA) using Service Portfolio Management, Service Level Management and Service Catalog Management best practices. Read Less Read More
Optimize Your Service Desk Performance	The Service Desk needs to show that it's a strategic service delivering value to the business, and continuously improving results and outcomes will drive enhanced customer perceptions. This Smart Kit includes the key building blocks needed to optimize your Service Desk function and the supporting processes of Incident Management and Request Fulfillment. Read Less Read More
How To Plan & Protect Your Services	Design standards are critical for successfully delivering services to your customers. The Service Design processes of Availability Management, Capacity Management, Information Security and IT Service Continuity Management play a significant part in helping organizations ensure effective policies and activities are in place. This Smart Kit provides essential process and project templates and recommended practices to support your efforts. Read Less Read More
Demand & Financial Management Process Essentials	For maturing IT organizations, alignment with the business is essential including the ability to discuss and defend IT budgetary issues and decisions regarding IT services. To support this activity, it must be understood that effective Financial Management is a critical capability as it ensures proper methods are used for accounting, budgeting and determining charges for IT services. Without this capability, IT is at risk of being underfunded for the delivery of critical services. Another key strategic competency for IT organizations to excel at is Demand Management. Understanding business demand for services is a critical competency for effectively planning the allocation of resources across IT. This Smart Kit enables you to accelerate your deployment or improvement of Demand and Financial Management processes and includes guidance in the form of process templates, project templates and audio files. Read Less Read More
How To Establish Business Relationship Management	Business Relationship Management (BRM) is a critical success factor in today's IT Service Management world. This Smart Kit provides key resources to establish a BRM project, leveraging key project management templates and enabling rapid process design using Pink Elephant's BRM process templates. Read Less Read More
Mastering The Problem Management Process	Give me a solution NOT just a problem! Sound familiar? Problem Management continues to be an under-utilized process for organizations seeking to mitigate business impact and create higher value through the delivery of services. Recognizing that establishing a Problem Management process requires some heavy lifting; this Smart Kit is a key accelerator for establishing and implementing a healthy, structured Problem Management process. THE solution to your problems with Problem Management! This Smart kit includes key project and process templates for initiating a Problem Management process. In addition to these templates, resources include guidance on assessing current state, key integrations with other processes, and tool requirements to support the process. With this Smart Kit, own your problems, not the other way around! Read Less Read More
How To Establish A Knowledge Management Process	Managing knowledge is about ensuring the right information is available for the right person at the right time. This enables informed decision making at all levels of IT from the Service Desk through to IT leadership. To capitalize on effective information sharing, establishing a Knowledge Management practice should be a key activity for IT organizations. The contents of this Smart Kit provides a starting point for establishing a Knowledge Management practice and includes both project and process design templates along with supporting guidance on Knowledge Center Support skills and roles. Read Less Read More
PinkSELECT – How to Select the Right ITSM Tool	The goal of PinkSELECT^™ is to support an IT organization by providing an objective, vendor-neutral, and cost-effective methodology for selecting an ITSM tool. This smart kit includes a set of templates and how-to documents used to identify requirements, distribute RFPs, and assess the IT service management tools deemed to be the most appropriate to your meet your needs, including the support of specific ITIL^® processes. Read Less Read More

PinkATLAS^™

A subscription to your Smart Kit gives you access to process-specific documents that are actually part of PinkATLAS – an online resource center containing hundreds and hundreds of how-to documents and other valuable tools for 26 processes and functions based on ITIL best practices.

While Smart Kits each focus on a very specific process or subject area, PinkATLAS gives you access to instructional documents and tools to implement numerous processes and functions. These resources can immediately kick-start your major improvement efforts for:

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Three Month Subscription

How to Get a Smart Kit

More Great Things about Smart Kits

Smart Kits Available

PinkATLAS™

Questions?

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PinkATLAS^™